Need some help?

We often receive many enquiries in connection with invoice dispatch around the 20th-25th of the month and therefore there may be a wait for a response to both email and in the telephone queue on these days.

We're really ramping up our customer service these days and endeavour to return calls the same day if you can't get through on the phone, and try to respond to emails within 48 hours on weekdays.

A good tip is to call in the afternoon, when there is typically less pressure on the customer service phone

If your estimated usage is set either much too high or low, simply write to kundeservice@iWatt.dk or call 81108110 and tell us what you think the estimated usage should be. We reserve the right to decide the estimated usage if the proposed estimated usage is not realistic.

In most cases, we receive the estimated consumption from Energinet (based on a previous actual consumption at the address). If we do not receive the estimated consumption, we typically ask the customer or estimate based on the size of the property and number of rooms at BBRand whether electric heating is registered at the address.

Fixed price is great for those who want peace of mind against unexpected price increases. We adjust the price at the beginning of each quarter, and you can always follow the price on this page.

Variable pricing is for those who always want the cheapest price. The price is calculated per day and can vary greatly.

On account means that you pay in advance for either a month, quarter or half-yearly.
iWatt has on-account payment, just like most other electricity suppliers.
The prepayment is calculated based on your estimated consumption for the period in question. In most cases, we receive the estimated consumption from Energinet (based on a previous actual consumption at the address). If we do not receive the estimated consumption from Energinet, we typically ask the customer or estimate based on the size of the property and number of rooms at BBRand whether electric heating is registered at the address.

On bill no. 2 (quarterly billing) or 3 (monthly billing), we will of course offset your actual consumption, so you always pay exactly what you use in electricity. Neither more nor less.