FAQ - Frequently Asked Questions

Elpris.dk is the government's electricity price comparison site.

Elpris.dk can provide an estimate of what it costs for a 6-month period, under some very specific conditions:

• You must enter as accurate an annual kWh consumption as possible, as well as the correct postcode
  • In some cases, you will also need to select Network Company (you can see HERE which network company you have)
• It's important to distinguish whether it's one:
  • Fixed price,
  • Variable price
  • Introductory price product
  • What special conditions are attached to the product
• The electricity price is the same every day and every hour for these 6 months
  • Variable shifts every hour
  • Fixed price often changes every quarter
• The electricity price is updated for all electricity companies
  • Very often prices are NOT updated with some electricity companies
• Government taxes are updated according to legislation
  • The electricity tax is currently NOT updated and therefore incorrect
•  Transport and other tariffs are fully updated for all Grid companies (those who own electricity meters and cables in the road)
  • Some network companies have not updated all their prices and some have no prices at all

Based on the above, it is therefore important not to think that you are entering into an agreement based on the price that Elpris.dk shows one.

Put another way: Elpris.dk does NOT make an offer, but is merely a guideline.
The prices and conditions on Energidrift's website will always apply.

We often receive many enquiries in connection with invoice dispatch around the 20th-25th of the month and therefore there may be a wait for a response to both email and in the telephone queue on these days.

We're really ramping up our customer service these days and endeavour to return calls the same day if you can't get through on the phone, and try to respond to emails within 48 hours on weekdays.

A good tip is to call in the afternoon, when there is typically less pressure on the customer service phone

If your bill is higher than expected, it could be due to several reasons:

• Electricity prices fluctuate a lot these days and have increased tremendously during 2022. You can't necessarily compare a kWh price in the previous quarter with a kWh price in the current quarter
• Is your estimated consumption roughly correct? If it is set somewhat higher than your actual consumption, the first bill may be too high. Call 81108110 or write to kundeservice@iWatt.dk to get it fixed.
• If you've signed up for a temporary offer and it has ended or you've been rejected, the bill may be higher than you expected
• If you have switched from variable price to fixed price or vice versa, your bill may change
• If your actual power consumption has increased a lot, it is important to check if you have a faulty water heater, heat pump, a powerful lamp that is switched on around the clock (e.g. in the attic or courtyard)

Current Fixed Price can always be seen on our front page, as well as our price list

Most frequently asked billing questions:

Question:
My kWh price doesn't match the price I originally signed up for?

Answer:
Our fixed price is updated at the beginning of each quarter, setting it for the next 3 months. So by the time you've been with us for 3 months or more, the price has most likely been adjusted.
If you are on quarterly billing and your billing period does not follow the quarters, but goes over the change of quarter, your kWh price may be composed of the kWh price from 2 quarters and therefore be a calculated average.

Question:
I have paid more/less than you say I have paid under 'Actual usage'

Answer:
We only receive verified consumption figures in the middle of the month after the month with the actual consumption, so the statement of actual consumption is therefore shifted by 1-2 month(s) and will therefore necessarily not cover exactly the same period that you have previously paid Aconto for and therefore the amount cannot be compared without also checking the period for the statement itself (stated at the top of the statement of actual consumption)

Question:
My Payment Service says I have to pay for a period I have already paid for?

Answer:
The dates on BetalingService cover both the settled period and the Aconto period.
For example: Settlement period: 1/5-1/7, Instalment period: 1/9-1/12 = Payment Service Period: 1/5-1/12

If you have further questions about your electricity bill, our customer service team is always ready to help you. You can call us during opening hours on +45 81 10 81 10 or write to us at kundeservice@iWatt.dk

If your estimated usage is set either much too high or low, simply write to kundeservice@iWatt.dk or call 81108110 and tell us what you think the estimated usage should be. We reserve the right to decide the estimated usage if the proposed estimated usage is not realistic.

In most cases, we receive the estimated consumption from Energinet (based on a previous actual consumption at the address). If we do not receive the estimated consumption, we typically ask the customer or estimate based on the size of the property and number of rooms at BBRand whether electric heating is registered at the address.

If your consumption has been lower than estimated, under calculated consumption you will see: 'We owe you for electricity DKK xxx.xx

However, there is often an on-account payment that is higher for the next period, so it is the difference between the on-account amount and the amount we owe you that you have to pay.

It is therefore always the amount that appears on page 1 of the bill after 'Total for payment' that needs to be paid.

If in doubt, call 81108110 or write to kundesservice@iWatt.dk

When you change electricity supplier, you often end up in a situation where you receive a bill from your old electricity supplier and one from the new one, and these can easily overlap in terms of dates.

It's important to pay both bills and then wait for a final statement from the previous electricity supplier (typically 6-8 weeks) for a possible refund.

If you don't pay both, you risk ending up with legitimate reminders and a possible debt collection case, which can be very costly for you.

If it's difficult for you to pay both bills and you're on quarterly billing, ask to be on monthly billing for a period of time,

If the amount is written on the deposit slip, it must be paid manually.

If the amount field says 'xxx.xx', the following applies:

Payment Service:

• If you can see the payment in your payment summary, you don't have to pay via the payment card.
• If the payment does not appear in your payment summary, you must pay via the payment card
• If you decline payment or there are insufficient funds in the enrolled account, you must pay via the payment card

Mobilpay Subscription:

• If the payment is in your Mobilpay app, you don't have to pay via the payment card.
• If the payment does not appear in your mobilpay app, you must pay via the payment card
• If you decline payment or there are insufficient funds on the enrolled account/card, you must pay via the payment card

If in doubt, call 81108110 or write to kundeservice@iWatt.dk

Fixed price is great for those who want peace of mind against unexpected price increases. We adjust the price at the beginning of each quarter and you can always follow what the price is on this page.

Variable pricing is for those who always want the cheapest price at the time. The price is calculated per day and can vary greatly.

The Combi price is for those who want the security of half of the price being fixed, and at the same time have the advantage during the hours when electricity is cheapest.

You can cancel the agreement with iWatt ApS at any time.
We have no commitment and if you choose to switch away from us, it will happen as quickly as your new electricity company can handle the move.

If you move away from the address, we have a notice period of: 'Current month, + 1 month', to ensure a transfer of the meter to a potential landlord, new tenant/owner or for disconnection of electricity (incurs costs for disconnection).

On account means that you pay in advance for either a month or a quarter.
iWatt has on-account payment, just like most other electricity suppliers.
The prepayment is calculated based on your estimated consumption for the given period. In most cases, we receive the estimated consumption from Energinet (based on a previous actual consumption at the address). If we do not receive the estimated consumption, we typically ask the customer or estimate based on the size of the property and number of rooms at BBRand whether electric heating is registered at the address.

On bill no. 2 (quarterly billing) or 3 (monthly billing), we will of course offset your actual consumption, so you always pay exactly what you use in electricity. Neither more nor less.

With iWatt, you can always log in and track your consumption from day to day.

Simply click the 'Spend' button in the top menu bar and log in with NemID/MitID

Consumption is displayed via the publicly available electricity overview.

We also recommend the 'Watts' app if you want to track your consumption on your phone.

In both places, you can track your exact usage and see that it matches what we've billed you.

Please note that you cannot see the exact price in Watts, as this can be used with all electricity companies and therefore does not take into account other price factors than the pure raw spot price (without surcharges), transport and taxes.

We update our fixed price on the front page of our website and adjust it at the beginning of each quarter on 1/1, 1/4, 1/7 and 1/10.

We update our fixed price on our front page and adjust it at the start of each quarter on 1/1, 1/4, 1/7 and 1/10.

When you move, use the front page to fill out the registration form for your new address.

During creation, select "I'm moving".

If you are already a customer, you can write in the comment field when your actual move date is from the address.

If you move away from an address registered with iWatt, we have a notice period of: 'Current month, + 1 month', in order to ensure a transfer of the meter to a potential landlord, new tenant/owner or for disconnection of power (incurs disconnection costs)

No, you must always use your CPR number to sign up. It is therefore not possible for anyone other than yourself to sign up with iWatt or any other electricity supplier.

It is a legal requirement that we must use a CPR or CVR number for supplier or address changes.

If you choose iWatt, you will always have green power delivered to your home and/or business. The power in your socket is as it used to be. The difference is that we guarantee that your annual electricity consumption will be covered by green, climate-friendly electricity produced by Danish wind turbines, solar energy or from Nordic hydroelectric power plants.

If you sign up for Mobilepay on our order form, we will automatically enrol you for Mobilepay.
Once you're enrolled, the deposit slip will simply state xxx.xx instead of the amount.

When signing up, you will receive an SMS with a link to the Mobilepay enrolment, once the enrolment is accepted and completed, the bill will be charged automatically via mobilepay.

You have a maximum of 72 hours to accept the enrolment. If this period is exceeded, please contact us by email: kundeservice@iWatt.dk or call us on Phone: 81 10 81 10

If enrolment for Mobilepay is not accepted, you will automatically be transferred to payment via Credit Card.

You can enrol your budget account directly in the mobile pay app by selecting 'Menu', 'Payment agreements', select 'Energy operations', select 'Overview', click '>' under 'Your payment' and select '+ Add account or card'

In some cases, the first invoice may need to be paid in the normal way in online banking. In these cases, the amount will be on the enclosed payment slip.

Question:
I need to have a new meter installed for a new build / allotment house, what do I do?

Answer:
Simply sign up as normal on iWatt.dk/order-now and select 'New Meter (e.g. New build)'

In the date field, select a date that is at least 14 days before the new meter is expected to be powered.

In the message field, enter the customer number/Meter ID/GSNR number (18 digits, always starts with 5713131xxxxxxxxxxxxxxxxxxx) and any expected annual consumption.
If expected annual spend is not entered, we enter the following estimates:

• New build, private: 3000 kWh/year
• Allotment house: 900kWh/year
• Construction site, Business: Individual
• Electric car charging station: Individual
• Temporary events: Individually

The process for a new meter is as follows:

1. Order a new meter from your utility company (can be found by searching here: Link)
2. When a letter/email is received from the grid company:
   • Sign up for an electricity supplier here: Link
   • The electricity supplier automatically notifies the grid company that the electricity supplier is now selected
3. When registered with the electricity company (received: 'Delivery occupation')
   • Notify the electrical installer that the electrical supplier has been selected as of xx date.
4. Installer notifies Utility that 'Meter is ready for installation', Utility verifies that electricity supplier is selected and sends meter to installer
5. Electrician installs physical meter
6. Items 3-5 should be expected to take a minimum of 14 days

You can apply for a reduction in your electricity tax at iWatt,

If you fulfil the following requirements:

1. Check if you don't already get a reduced electricity tax on your electricity bill.
2. The primary heat source in your home is electricity, geothermal or heat pump.
3. Your property is registered in the Building and Housing Register (BBR) with electricity as the main heat source. You can check your property in BBR here.

If your home fulfils the above requirements, you can apply for a reduced electricity tax. 

We guide you here:

1. Fill out our application form
2. The municipality must confirm that your home fulfils the requirements and provide the date of change of heating source to electricity. Check your municipality's website for their procedure.
3. Once the form has been approved by the municipality, send it to us at kundeservice@iWatt.dk

The electric heater reduction will take effect as soon as possible once it is registered in our system.

Please note that the reduction of the electricity tax only comes into effect with an annual consumption of more than 4000 kWh.

You will receive a reduced electricity tax with effect from the date specified by the municipality.
For year-round homes a maximum of 3 years back in time, while holiday homes apply from 1 February 2019 according to the 2019 Finance Act

From International bank:
IBAN: DK6566840020780681
BIC (SWIFT): KRONDK22

If Address needed:
Tronholmen 1
8960 Randers SØ
CVR 17912828

Remember to enter the customernumber (Kxxxxxxx) or invoice number (Fxxxx) in connection with payment

From a Danish bank:

Reg: 6684
Account no.: 0020780681

Remember to enter your customer number (Kxxxxxxx) or invoice number (Fxxxx) for payment