Terms and conditions Private customers

These terms and conditions apply to the supply of electricity from the electricity supplier iWatt ApS with CVR no. 44200627 to customers

("Customer") where the electricity consumption is predominantly for non-business use.

By accepting these terms and conditions, the Customer authorises iWatt ApS to initiate a change of customer from the Customer's previous electricity supplier to iWatt ApS.

1. Connecting to the grid

The Customer must at all times be connected to the public electricity supply grid via its local electricity grid operator ("the Grid Operator") and fulfil the Grid Operator's conditions for connection and use thereof.

On behalf of iWatt ApS, the Grid Operator shall transport the electricity from the high-voltage grid/connection point to the delivery address via the distribution grid. In the event of a change of supplier, iWatt ApS represents the Customer towards the Customer's Grid Operator. iWatt ApS may discontinue deliveries during periods when the Grid Operator interrupts the supply.

In relation to the Network Operator, the Customer must pay particular attention to and respect the following terms and conditions:

1. The grid operator is responsible for a satisfactory voltage quality and can interrupt the supply in case of necessary work on the distribution grid.
2. The Customer must give the Network Operator unhindered access to electricity installations, including meters and installations on the Customer's property in connection with inspection, testing, reading, checking, repair and replacement of installations, etc. and in connection with disconnection of supply.
3. If the electricity supply to the Customer's property has been interrupted and is to be reopened, the Customer must ensure that all electrical appliances on the property are switched off before the reopening takes place.
4. At the request of the Grid Operator, the Customer must carry out self-reading of electricity meters and download consumption data.
5. The grid operator may at any time perform control readings of electricity meters and obtain electricity consumption data.
6. The customer must immediately notify the grid operator if there is any indication that the electricity meter is reading incorrectly.

2. Measurement and measurement data

It is the responsibility of the Customer, via the Grid Operator, to ensure that iWatt ApS receives the necessary meter readings. The Grid Operator is responsible for electricity meters and the correctness of the electricity readings. In case of doubt about the correctness, both iWatt ApS and the customer may contact the Grid Operator.

The customer must accept subsequent adjustments as a result of delayed consumption data or the Grid Operator's correction of metering data after metering errors. In the event of missing or incorrect metering data, settlement is based on calculated consumption based on previous consumption and connected objects of use.

3. Deliveries

Delivery is made to the connection point and commences at the time specified in the agreement.

The agreement is ongoing and has no end date, but can be cancelled by either party in accordance with applicable law. Ifm. cancellation and relocation see points 11 and 12

The quality of the supply must fulfil the quality specifications applicable from time to time, as stated in the Grid Operator's connection regulations and/or public regulations.

The Customer shall inform iWatt ApS of circumstances that may affect iWatt ApS's delivery, for example major changes in the Customer's expected consumption. iWatt ApS may in some cases choose to refer the Customer to the Grid Operator.

4. prices

The current price, without fees and payments to the grid operator, as well as other prices, tariffs and fees, can always be found on the iWatt price overview here: www.iWatt.dk/priser

The customer's total electricity price is composed of three parts:

1. Payment for electricity consumption,
2. Payment for electricity transport, meter rental, subscription
3. Payment for public obligations, taxes and duties

For information and calculation of the specific total electricity price (all inclusive), please refer to elpris.dk

The individual elements are described below in sections 4.1 to 4.3.

4.1 Payment for electricity consumption

iWatt ApS has made it simple with a product: 'Green Power'

4.1.1 Green Power

With the "Green Power" product, electricity is settled at either a fixed price per kWh, a variable price per kWh. Or a combination of fixed and variable price. This is freely chosen by the customer when signing up and can be changed by the customer at any time by contacting customer service.

The fixed price is set for a 3-month period and is adjusted to the market price.

The prices are composed of iWatt ApS' cost price, a surcharge for 100% renewable energy and a typical market margin determined by iWatt ApS. To this must be added iWatt ApS's handling fee, cf. the price list applicable from time to time.

For a residential customer, the cost price is calculated as the Base Load (Nordpool trade) and the Profile cost (actual consumption pattern) and an imbalance (risk coverage). This is the common model for Nordic energy suppliers to calculate the cost price.

iWatt ApS subscription is charged per month and for each metering point connected to the customer.

Special terms for Intro Product (Not applicable for: Order popup - iWatt and Order 5 øre kWh - iWatt)

• Intro price is valid for 6 months
• Intro price only applies to consumption up to 1000kWh/6 months
• Only applies when moving into a new home
• After 6 months, you are automatically transferred to a similar private product

4.2 Payment for electricity transport

The customer pays the network subscription that

iWatt ApS shall at all times be charged by the Grid Operator for the Customer's electricity meter.

For each kWh consumed, the Customer shall also pay the grid tariff charged by iWatt ApS from time to time by the Grid Operator for the transport of electricity.

Finally, the Customer shall pay the other amounts charged to iWatt ApS from time to time by the Grid Operator and/or Energinet.dk for the provision of grid and system services to the Customer.

4.3 Payment for public obligations, taxes and duties

The Customer shall pay the rates for public obligations, taxes and duties that iWatt ApS is at any time obliged to charge the Customer on behalf of the Danish state.

4.4. Changes in net tariff, public obligations, taxes and duties

The grid operator, Energinet.dk and the Danish state may change the rates for the stated payments upwards or downwards, and they may introduce additional forms of payments, taxes, etc.

Such changes will have an immediate impact on the Customer's total electricity price and will only be notified to the Customer if required by applicable legislation. The rates applicable at any given time, which iWatt ApS is charged by the Grid Operator, can be found on the Grid Operator's website, while the rates applicable to Energinet.dk and for public obligations and taxes can be found at http://www.iWatt.dk.

4.5 Customers entitled to special tax conditions

Customers with special tax conditions are responsible for these themselves, including notifying iWatt ApS to the extent that this may be a prerequisite for obtaining special tax benefits.

5. Invoicing, billing, offsetting and fees

iWatt ApS invoices all amounts in Danish kroner.

5.1 Invoicing

Invoicing and collection is generally done electronically. The last due date for payment is stated on the invoice.

5.2 Settlement and offsetting

Electricity is billed on account either monthly or quarterly in advance. For new customers, the billing period can be either shortened or extended so that the billing period will follow the calendar months in the future. On-account billing will be based on the customer's historical and estimated consumption. Final periodic settlement will be based on the customer's actual measured consumption during the consumption period when iWatt ApS has received meter data from the Grid Operator. It is the responsibility of the customer through the Grid Operator to provide iWatt ApS with the necessary meter readings.

If the customer's final period settlement shows an amount that exceeds the amount invoiced on account, the balance will be charged together with the next instalment invoice. If the customer's final period settlement shows an amount that is less than the amount invoiced on account, the excess amount will be offset against the next instalment invoice.

Settlement of iWatt ApS handling fees is made monthly or quarterly in advance. In the case of a new set-up, the billing period can be either shortened or extended so that the billing period follows the calendar months in the future.

iWatt ApS also reserves the right to charge uninvoiced consumption from previous periods.

5.3 Fees

The fees applicable at any given time can be found in the price list at www.iWatt.dk. These include, but are not limited to, invoicing and payment fees depending on the invoicing and payment method, fees for termination of the agreement within a possible binding period, relocation fees, reminder fees and debt collection notification fees.

In addition, both the Grid Operator and iWatt ApS may impose a number of fees ("Grid Fee") as a result of the Customer's actions or omissions in various situations or as a result of various events or facts related to the Customer. This applies, for example, to the Grid Fee for the Grid Operator's visit to the Customer for the purpose of disconnection of the electricity supply (shutdown visit). The customer shall indemnify iWatt ApS for such Grid Fees, and iWatt ApS may charge the customer for payment thereof, unless the collection of the Grid Fee is solely due to circumstances attributable to the negligent act or omission of Energidrift ApS. The size of the Grid Fees may vary depending on which Grid Operator the Customer has. The Grid Operator's fees are stated on the Grid Operator's website. The Customer is encouraged to stay updated on this.

6. Collateral and credit approvals

It is a prerequisite for the entry into force of the agreement on the part of iWatt ApS that

1. iWatt ApS may credit authorise the Customer,
2. The customer is not registered in a

credit reference agency,

1. The customer is not in arrears with the payment for a previous or other existing contractual relationship regarding the supply of electricity with iWatt ApS.

If there is reason to expect the Customer's inability or unwillingness to pay, iWatt ApS may require the Customer to provide a cash deposit or other security as a condition for entering into or continuing the supply of electricity under the agreement in accordance with the applicable rules in force from time to time.

7. Breach of contract

In the event of a material breach by one party, the other party may terminate the agreement with immediate effect. In the grid areas where the supply obligation has ceased, cancellation of the agreement by iWatt ApS will result in the power being switched off at the address to which the agreement relates. Examples of material breach are the Customer's non-payment, the Customer's failure to fulfil iWatt ApS' collateral requirements, or termination of the Customer's agreement with the Grid Operator.

In the event of a petition for reorganisation, opening of a compulsory composition, debt restructuring, bankruptcy or death, iWatt ApS shall be notified immediately. iWatt ApS may require the customer or his estate to provide adequate security, unless prepayment has been made or adequate security has been provided for future services. If the required security is not provided within the time limit specified by iWatt ApS, iWatt ApS shall be entitled to cancel the agreement with immediate effect.

8. Delivery obstacles and force majeure

In the event of obstacles to delivery caused by circumstances beyond the control of iWatt ApS (force majeure), all obligations of iWatt ApS shall be suspended for the duration of the obstacle. Examples of force majeure include extraordinary forces of nature, wars, terrorism, fires, vandalism, IT manipulation, IT breakdown, breakdown or damage to electrical installations, impossibility of obtaining labour, machinery or materials and industrial disputes, regardless of whether the party is a party to or cause of the industrial dispute. Force majeure shall also be deemed to exist if iWatt ApS can only fulfil its obligations by making disproportionate financial sacrifices.

If iWatt ApS cannot fulfil its obligations because Energinet.dk or the Grid Operator has declared force majeure in the transmission system, iWatt ApS may also invoke this force majeure against the Customer.

9. Liability for damages

The parties are liable according to the general rules of Danish law, unless otherwise stipulated in these terms and conditions or in the parties' contract. iWatt ApS is, however, not liable for any operating loss, loss of profit or other indirect loss incurred by the customer, unless iWatt ApS has acted wilfully or with gross negligence.

iWatt ApS shall not be liable for damage or loss resulting from faults or interruptions in the electricity grid, nor for the technical quality of the supply, including voltage level, frequency and noise conditions. iWatt ApS shall furthermore not be liable for damage or loss resulting from restrictions or limitations imposed by the Grid Operator, Energinet.dk, or the Nordic power exchange, Nord Pool Spot. Errors and defects caused by technical conditions in the distribution grid and the Grid Operator's failure to comply with the Connection Conditions shall be the responsibility of the Grid Operator. Any claims for damages by the Customer in this connection shall be directed against the Grid Operator.

10. Right of cancellation

The customer has the right to cancel the contract until 14 days after the conclusion of the contract.
However, if the change/move date is less than 17 days after the order date, the right of cancellation is waived.
It is therefore recommended to call iWatt customer service at 81108110 if the commissioning date is less than 17 days from the order date.
If the Customer wishes to cancel the agreement, the Customer must notify iWatt ApS before the deadline expires. Notification of cancellation must be made by e-mail to kundeservice@iWatt.dk.

11. Relocation

If the Customer moves address, the agreement will be transferred to the new address and is thus valid for all customer numbers at the new address, unless the Customer cancels the agreement. The settlement price at the new address is set at the settlement price applicable in the price and distribution area to which the Customer moves.

The agreement shall also continue to apply to the customer numbers at the vacated address until iWatt ApS is notified of cancellation, cf. clause 12.

Notice of relocation shall be given to iWatt ApS no earlier than two months and no later than 10 working days before the relocation. When moving, the Customer shall inform iWatt ApS of the new address, the date of the move and his/her social security number. On the date of the move, the customer shall also perform a self-reading of the electricity meter if it cannot be read remotely by the Grid Operator. If iWatt ApS does not receive a reading in connection with the relocation, iWatt ApS may choose to perform final settlement of the electricity consumption at the relocated address based on an estimated electricity consumption calculated by the Customer's Grid Operator. The Customer's failure to take a meter reading may result in a fee. If a reading is subsequently received, iWatt ApS may choose to readjust.

12. Termination, transfer, etc.

The delivery period, cancellation period and any binding nature are stated in the order confirmation received at the conclusion of the agreement.

12.1 Cancellation

The customer may terminate the agreement with one month's notice to the end of a month, but no earlier than the expiry of the binding period, if the customer is covered by such a period. Notice of cancellation must be sent by e-mail to kundeservice@iWatt.dk.

Particularly for owners, if at the time of cancellation the Customer owns or continues to appear as the owner in public registers of the property to which the agreement relates, the Customer's cancellation will, notwithstanding the above, only take effect from the earliest of the following dates:

1. When iWatt ApS receives notification from the Customer or by other means and has had the opportunity to verify that the Customer or another customer has entered into a new agreement with an electricity trading company for the supply of electricity to the property, or
2. When iWatt ApS is notified by the Customer or by other means and has had the opportunity to verify that the electricity supply to the property has been interrupted,

or

1. When iWatt ApS is notified by the Customer or by other means and has had the opportunity to verify that the Customer no longer appears as the owner of the property in public registers. If the Customer requests iWatt ApS to disconnect the electricity supply to the property, cf. b) above, iWatt ApS will immediately forward the request to the relevant Grid Operator and the Grid Operator will carry out the disconnection. iWatt ApS may be charged a fee by the Grid Operator for the disconnection. The customer shall hold iWatt ApS harmless.

The customer is obliged to purchase electricity in accordance with the agreement until the termination of the agreement. In the event of termination by the Customer within any binding period/cancellation period, iWatt ApS reserves the right to charge the Customer an early termination fee to cover any costs associated with the termination of the agreement.

Upon termination of the contractual relationship, iWatt ApS will settle the customer's final account in the DataHub 6-8 weeks after the change of electricity supplier has taken place. If the final settlement results in a balance in the Customer's favour, the balance will be reimbursed to the Customer against the Customer's information about the account number to which the balance is to be transferred. Notification of this must be made by email to kundeservice@iWatt.dk.

iWatt ApS is entitled to re-invoice the Customer if the Grid Operator makes corrections of meter data after measurement errors.

12.2 Assignment

Customer's rights or obligations under this Agreement may not be assigned, in whole or in part, without iWatt ApS' prior written consent, unless otherwise provided by law.

iWatt ApS may, without the customer's consent, transfer rights and obligations under the agreement as part of a full or partial transfer of its activities to a third party or a group company.

13. Death and insolvency

In the event of death, petition for reorganisation, opening of negotiations on compulsory composition or debt restructuring and petition for bankruptcy, iWatt ApS shall be notified immediately and the meter shall be read immediately. iWatt ApS may in these cases require security for continued electricity supply, unless otherwise provided by law.

14. personal data

For purposes such as fulfilment and administration of the agreement, statistical purposes and marketing, iWatt ApS processes personal data about the Customer.

Processing takes place in accordance with iWatt ApS's Privacy Policy in force at any given time, which may be updated on an ongoing basis within the framework of personal data legislation by notification to the Customer.

Upon entering into the agreement, the Customer will receive iWatt ApS's current Privacy Policy in electronic form (as a link or attachment) or by regular mail.

The customer can always read the applicable

Privacy policy on www.iWatt.dk, The Customer can also request a copy of the policy from iWatt ApS customer service.

The Customer can obtain information about the Grid Operator's processing of personal data on the Grid Operator's website and in the Connection Conditions. The Grid Operator uses personal data in order to provide a safe and reliable supply of electricity to all Customers. Among other things, the grid operator processes personal data when notifying interruptions, changing meters or measuring the Customer's electricity consumption.

The Customer shall provide iWatt ApS with updated personal and contact information, including correct address, e-mail, telephone numbers, etc. Notifications from iWatt ApS, including notifications, shall be deemed to have been received by the Customer when iWatt ApS has communicated via e-Boks, Betalingsservice, e-mail, telephone number, etc. which the Customer has provided to iWatt ApS.

15. Discrepancies

If the Customer has objections relating to all or part of the customer relationship, please contact iWatt ApS customer service via e-mail kundeservice@iWatt.dk. If iWatt ApS cannot solve the problem or if the customer is dissatisfied with iWatt ApS' handling of the objection, the customer may contact the Danish Energy Appeals Board, Carl Jacobsens Vej 35, 2500 Valby, Denmark, www.energianke.dk. The Appeals Board handles civil law disputes between private consumers and energy companies.

16. disputes

Disputes between the customer and iWatt ApS shall be governed by Danish law. Cases against iWatt ApS in relation to these terms and conditions, or to a separate agreement, shall be brought before the Court of Frederiksberg.

17. Newsletters

As a customer of iWatt ApS, you will automatically receive our newsletter unless you opt-out. Energidrift ApS or other affiliated companies may contact current Customers for other offers on relevant products.

18. changes

iWatt ApS has the right to change these terms and conditions and the terms of the agreement, including changing prices and fees or introducing new fees. Significant changes to the disadvantage of the Customer shall be implemented with prior notice in accordance with applicable law. iWatt ApS shall inform about changes via e-mail, SMS, invoice text, Payment Service Text or similar forms of communication. In this context, reference may be made to further information on www.iWatt.dk.

If the Customer does not wish to continue the customer relationship after the notified material changes, the Customer may choose to cancel the agreement.

19. cookies

On www.iWatt.dk cookies are used to optimise the website and its functionality and thus make your visit as easy as possible for you. You can delete cookies from your computer at any time. How you do this depends on your browser. iWatt ApS uses Google Analytics and Google Ad Words. If you have any questions regarding your cookies, please contact kundeservice@iWatt.dk.

20. web statistics

We use web statistics on www.iWatt.dk and in sent emails, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

21. contact details

iWatt ApS

Kirke Værløsevej 38, 1. tv.

3500 Værløse

(CVR 43044281)

E-mail:  kundeservice@iWatt.dk

Phone: +45 81108110